Returns & Refund Policy

At Dirt Electric Bikes, we understand that sometimes a product may not meet your expectations. Please review the terms below to ensure a smooth return and refund process.

Returns Policy

• Orders cannot be canceled once a shipping confirmation has been issued. In such cases, a return request must be submitted after delivery.
• We accept returns within 30 days of the original shipping date, provided that:
  • The item is unused
  • It remains in its original sealed packaging
  • It is undamaged and unmodified
• Returns that do not meet these conditions may be rejected.
• We reserve the right to refuse returns for products that:
  • Have been opened or used
  • Are not in original packaging
  • Have been altered or modified with third-party or aftermarket components
• Shipping charges are non-refundable for returns due to change of mind.

Return Processing

Once your item is returned and inspected:

• It must include all original packaging and materials
• It must be complete and in resellable condition

If approved, you will receive a refund for the purchase amount minus shipping and handling fees.

Refunds Policy

• Once your return is received and inspected, you will be notified via email regarding:
  • Approval or rejection of your refund
• If approved:
  • Your refund will be processed within 15 business days
  • Funds will be returned to your original payment method

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account or original payment method again
2. Contact your bank or payment provider (processing delays may occur)
3. If the issue persists, contact us using the details below

Need Help?

For any questions regarding returns or refunds, please contact us:

• Email: contact@dirtelectricbikes.com
• Phone: +1 (404) 396-6594
• Address: Atlanta, Georgia, USA 30301